“Travis and his crew were very professional throughout the course of the job. We appreciated that he was very open with us in the process of deciding what we wanted our new bathrooms to look like and was a real partner in helping us figure out what would work and what would not. We did experience a couple of problems over the course of the remodel, but I think Travis does a nice job of either explaining what’s happening or taking immediate action to resolve the problem. A couple of our materials got delayed in shipping and Travis was good about communicating that to us and what it might mean for our project timelines. Epic generally outsources plumbing work to a subcontractor (but never uses subs otherwise). In our home the plumber didn’t properly cap a pipe, causing a leak in the floor between our bathroom and kitchen below. Travis’ crew was at our home immediately to resolve the problem – they redid a portion of our kitchen ceiling and repainted the entire thing within 24 hours, no questions asked. And most importantly, we are very happy with the quality of the work done in the bathrooms. They look great and everything that’s been installed works well. This is a company that takes real pride in doing the job well and they have personable employees who are easy to welcome into your home. When we had questions about various things in the house over the course of the project, Travis and his employees were unfailingly patient and helpful in discussing them and talking about our options. Overall, this is a really good contractor to work with and I would have no hesitation hiring them again for future work.”
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